Bilingual operational assistant

Descripción del cargo

Bilingual Operational Assistant – Auto Insurance Area

?? Cali, Colombia | ?? On-site | ?? Full-time

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Job Description

Moyano and Lozano Insurance is looking for a Bilingual Operational Assistant to support the Auto Insurance area through customer service, operational follow-up, documentation management, and administrative support.

We are seeking an organized, detail-oriented, and proactive professional with strong communication skills and customer service experience, preferably within service-based companies.

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Main Responsibilities

* Provide timely follow-up and assistance to customers regarding requests, documentation, and policy-related processes.
* Maintain and update customer information and operational records accurately.
* Support documentation control and follow-up for pending requirements.
* Assist customers through phone calls, emails, and operational follow-up.
* Coordinate and communicate effectively with internal teams and insurance companies.
* Register and track all customer interactions and operational activities.
* Support administrative and operational tasks within the department.

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Requirements

* Minimum 1 year of experience in customer service or client support roles (preferably in service companies).
* English level B2 (spoken and written).
* Strong communication and interpersonal skills.
* High attention to detail and organizational skills.
* Basic knowledge of Microsoft Office tools (Excel, Word, Outlook).
* Proactive attitude and ability to work in a fast-paced environment.

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Working Conditions

* Salary: COP $2,800,000 + legal benefits
* Contract Type: Indefinite term contract
* Work Modality: 100% On-site
* Location: Cali, Colombia

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Schedule

* Monday to Friday: 8:00 a.m. – 5:00 p.m.
* Saturdays: 8:00 a.m. – 12:00 p.m.

Break Schedule:

* Morning break: 10:00 a.m. (15 minutes)
* Lunch break: 1 hour
* Afternoon break: 3:30 p.m. (15 minutes)

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Company Guidelines

* No personal cellphone use at the workstation (except during authorized breaks).
* No food or beverages at the desk.
* All tasks and customer interactions must be properly documented.
* Punctuality and attendance are mandatory.

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What We Offer

* Stable employment opportunity
* Professional growth and development
* Positive work environment
* Year-end performance bonus

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How to Apply

Send your resume to:
?? ***************@*****.***

Subject: Bilingual Operational Assistant