Import coordinator - freight forwarder in u.s

Descripción del cargo

We are looking for a proactive and collaborative Import Coordinator to support our Imports team across all shipment types: FCL, LCL, and AIR.

What You’ll Do

Operational Support Across All Shipment Modes:
• Assist in managing import files for FCL, LCL, and AIR shipments from pre-alert to final billing.
• Review pre-alert documentation for accuracy and completeness, then upload and classify all relevant documents in CargoWise and eDocs.
• Prepare customs clearance documentation and ensure timely submission to customs brokers.
• Track shipments daily and proactively update CargoWise and stakeholders on delays or changes.
• Coordinate deliveries with truckers and consignees, securing timely appointments to prevent detention and storage charges.
• Send booking confirmations and delivery orders with all necessary supporting documentation.
• Accrue charges, ensure quotes are added to shipments, and assist with final billing for accuracy.

Communication & Teamwork:
• Respond to internal and external emails promptly (within 4 hours for external, same day for internal).
• Proactively provide complete shipment updates to customers, agents, and internal departments.
• Escalate issues to Import Supervisors and collaborate with team members to find effective solutions.

Compliance & Data Integrity:
• Ensure all files are auditable and compliant with US CBP regulations.
• Monitor ISF submissions and customs documentation for completeness.
• Maintain detailed notes and accurate data in CargoWise for global visibility.

What We Offer – 100% Company-Paid Benefits

Joining our team means access to:
• English classes (personalized to your level)
• Private health insurance (medicina prepagada)
• Gym membership
• 100% Remote Work Model
• Life & funeral insurance

What We’re Looking For
• Experience in a support or coordination role within international freight forwarding is highly beneficial.
• Experience with CargoWise is a significant plus.
• Strong communication skills (written and verbal English).
• Excellent organization, time management, and critical thinking skills.
• High attention to detail and a proactive, service-oriented mindset.
• Willingness to act as a reliable backup and support for all team members.
• Values: Integrity, accountability, curiosity, and respect.