Ingeniero superior de soporte (bilingual)

Descripción del cargo

?Night Shift: 4:00 PM – 12:00 AM


Initial Requirements to Apply

1?? B2+ English level or higher (interviews and daily work are 100% in English).
2?? Must reside in Colombia and have legal authorization to work in the country.
3?? Minimum 5 years of professional experience building, deploying, and supporting technical solutions.


Required Knowledge/Experience
5+ years of experience working with several of the following tools and technologies: Python, Django, Docker, Ansible and SQL.
5+ years of experience with CI/CD pipelines and their application to automation workflows.
2+ years of experience with data-management concepts including Infrastructure as Code (IaC) and Source of Truth strategies.
Experience consuming and integrating REST APIs within web frameworks.
Strong understanding of traditional Git workflows for collaboration.
Experience with automation and networking libraries/tools such as: pytest, Nornir, Netmiko, NAPALM, Nautobot and NetBox.
Solid understanding of Source of Truth automation architectures.


Key Responsibilities
Diagnose, resolve, and escalate complex technical incidents across full-stack architectures including ITSM, IaC, CI/CD, automation, and observability.
Investigate customer issues collaboratively across multiple teams and deliver actionable resolutions.
Produce clear, well-structured technical documentation for implemented solutions.
Perform peer reviews, share best practices, and ensure technical excellence across the team.


Soft Skills & Mindset
Passion for technology and delivering high-quality solutions.
Customer-centric mindset, supporting clients through their automation journey.
Honesty, empathy, and strong communication skills.
Ability to provide comprehensive, actionable resolutions to incidents and problems.
Solution-oriented, focused, and able to drive tickets to completion.
Adaptable, decisive, and open to feedback.


?? We Offer

?? Contract type: Permanent (Indefinido) — direct contract in Colombia (not contractor).
?? Salary: Up to $15,000,000 COP, depending on years of experience and expertise.
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