Technical support engineer level 1

Descripción del cargo

We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions.

Job Responsibilities:
• Communicate complex information in a simplified and clear manner.
• Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
• Understand and empathize with customers when interacting with a wide range of different personality types.
• Collaborate with product, program, marketing and engineering teams.
• Act as costumer voice and define and implement innovative solutions.
• Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.

What You’ll Need:
• Basic Understanding of supporting and using Windows and Linux operating systems
• Basic Understanding of support tools like Zendesk, Jira, Confluence Salesforce.
• Bachelor’s degree or studies in Computer Science or a related field is preferred.
• Excellent English skills to communicate both verbal and written.
• Ability to work in a fast-paced environment.
• Ability to work in a high pressure, highly flexible environment.
• Basic understanding of MQTT and cellular network protocols desirable.