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Ofertas de Empleo en Sutherland global services

a de ofertas a de oferta

  • Customer service representative

    COP
  • Salario confidencial
  • Sutherland
    Unlocking digital performance. Delivering measurable results.

    Job Description
    We are seeking highly motivated Customer Support Personnel to join our dynamic team. As Customer Support Personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project.

    Job Responsibilities:

    • Act as the first point of contact for customers through phone and email.
    • Communicate professionally, empathetically, and efficiently in every customer interaction.
    • Facilitate communication between customers and internal departments.
    • Handle inquiries related to orders, purchases, billing, and similar topics.
    • Identify and route each inquiry to the correct department.
    • Play a key role in ensuring a smooth and positive customer experience.

    Qualifications
    • Education: Bachelor’s degree or studies in Computer Science or a related field preferred, but not mandatory.
    • Communication Skills: English B2 required. Must demonstrate excellent verbal, written, and listening abilities. Ability to effectively engage in conversations with North American customers, including understanding common references, slang, and technical terms.
    • Team Collaboration: Willingness and availability to collaborate with Product, Program, Marketing, and Engineering teams.
    • Customer Service Skills: Solutions-oriented mindset with a passion for customer experience. Must exhibit polished etiquette, effective delivery, and the ability to handle difficult customers with a positive approach.
    • Problem-Solving Skills: Strong analytical and logical troubleshooting skills. Ability to work under pressure in a highly flexible environment. • Technical Tools Knowledge: Experience with Salesforce, Confluence, and Microsoft

    Cargos relacionados

    Asesor de servicio al cliente en call center
- Hibrido

  • .net software engineer - bilingual, linux and sql

    COP
  • $8 a $10 millones
  • We’re Hiring: Senior Software Developer (.NET / SQL / Linux)

    We’re looking for a Senior Software Developer to join a collaborative, international tech team. If you enjoy building reliable, high-quality solutions and working with modern technologies, this could be a great fit.

    Key Requirements:

    - Strong hands-on .NET experience (+2 years)
    - Web Technologies: strong hands on JavaScript, jQuery, HTML, Webservices/APIs, XML, XSL
    - Databases: MS SQL and/or Oracle. Cassandra is a plus
    - Operating systems: Windows and Linux
    - Basic Java/J2EE
    - AWS/Azure and Container experience is a plus
    - Tableau knowledge is a plus
    - Excellent communication and problem solving skills
    - Excellent written and spoken English (B2)

    Apply now and boost your career working in this hybrid role in Bogotá!

    Cargos relacionados

    Desarrollador, Desarrollador de software, Desarrollador full stack, Analista de desarrollo de software, Ingeniero de sistemas

  • Technical support engineer - bilingual barranquilla - sql, json

    COP
  • $4 a $4,5 millones
  • We are looking for a Technical Support Engineer to work on-site in Barranquilla for one of our greatest clients in the finance industry

    Requirements:

    - English B2 or higher (fluent conversational)
    - Technical Support and Troubleshooting experience
    - Strong technical knowledge of APIs (Soap or REST), SQL, XML/JSON
    - Familiarity with Jira, Confluence ticketing systems.
    - Experience in data analysis and reporting using tools like Excel or similar.

    If you have also experience with financial products such as software for payment methods, POS, etc., it is a big plus!

    Apply now to this on-site position and boost your career!

    Cargos relacionados

    Ingeniero de software, Analista de soporte y mesa de ayuda, Ingeniero de sistemas, Ingeniero electrónico
- Hibrido

  • Software implementation engineer - bilingual - sql, linux, networking

    COP
  • $4 a $4,5 millones
  • Sutherland is looking for a Bilingual Software Implementation Engineer who is:

    Responsible for the remote implementation, configuration, and integration of NICE software solutions, ensuring smooth delivery from project kickoff to completion. The role requires strong technical expertise, customer interaction, and problem-solving skills in dynamic environments.

    Key technical focus areas:

    - English Communication: Fluent B2 or higher.

    - Networking: Configuration, troubleshooting, and integration across multi-site environments. Experience with tools such as Wireshark.

    - Linux: Command-line. System setup, maintenance.

    - SQL Databases: Basic queries, back up and performance.

    - System Integration: Connecting software solutions with customer systems (telephony, Active Directory, IIS, etc.) through secure and efficient deployments.

    This is a hybrid position in Bogotá, Colombia. Apply now and enjoy the benefits of working in a Great Place to Work company.

    Cargos relacionados

    Ingeniero de software, Ingeniero de sistemas, Ingeniero electrónico
Postúlate a las ofertas de empleo en Sutherland global services disponibles hoy 19 de Diciembre de 2025, ingresa con tu perfil y aplica a la vacante que más se adapte a tus necesidades laborales a través de elempleo Colombia.

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