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Ofertas de Empleo en Sutherland global services

a de ofertas a de oferta

  • Quality assurance

    COP

  • industry SUTHERLAND GLOBAL SERVICES

  • $4 a $4,5 millones Bogotá country Publicado 25 Feb 2026
  • QA analyst SQL

  • Quality assurance

    COP
  • $4 a $4,5 millones
  • About Sutherland

    Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
    We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

    We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

    For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

    Sutherland
    Unlocking digital performance. Delivering measurable results.

    JOB DESCRIPTION
    If you have a passion for learning, resolving issues, ensuring high-quality outcomes, and helping build programs from the ground up, this role is for you.

    Installation Quality Specialist will work closely with the Installation Enablement team to support continuous improvements to installation quality and enablement. You will manage an internal queue of issues, analyze installation data to identify trends and drive improvements, and provide feedback and testing support for internal installation tools/systems as needed.
    This role will also support a new Quality Assurance (QA) program and assist in redefining how quality responsibilities operate across internal teams and external partners. You will conduct QA reviews of internal and partner-submitted work, assess process adherence, support SLA compliance, and collaborate closely with partners, IPMs, and internal st

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    Analista de QA de software

  • Installation quality specialist

    COP
  • $4 a $4,5 millones
  • We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

    Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

    JOB DESCRIPTION

    The Installation Quality Specialist II supports the enhancement of installation quality by managing a queue of technical issues, analyzing installation data for trends, and troubleshooting problems across client platforms. They also collaborate with cross-functional teams to improve internal tools and processes.
    ________________________________________
    Key Duties and Responsibilities:
    • Audit installation data and invoices for completeness, accuracy, and adherence to standards for both managed and self installations.
    • Investigate recurring install issues and recommend remediation steps.
    • Provide SME knowledge and expertise on installation enablement systems to the organization.
    • Perform user acceptance testing on Product releases for installation enablement systems.
    • Coordinate directly with internal teams and external vendors to resolve installation discrepancies, providing internal and external customer support as needed.
    • Track and analyze install quality metrics; share trends and flag risks proactively.
    • Proactively propose data driven solutions and contribute to installation improvement projects.
    • Assist in refining documentation, checklists, or workflows to enhance proce

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    Ingeniero técnico

  • Technical support specialist

    COP

  • industry SUTHERLAND GLOBAL SERVICES

  • $3,5 a $4 millones Barranquilla country Publicado 12 Feb 2026
  • sql soporte tecnico

  • Technical support specialist

    COP
  • $3,5 a $4 millones
  • We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

    Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

    Key Responsibilities

    Act as the primary technical point of contact for assigned clients.

    Investigate and resolve issues related to transaction processing, card systems (POS/ATM), fraud, chargebacks, and 3DS.

    Follow incident management procedures, ensuring proper escalation and communication.

    Analyze transaction data and provide insights to improve service and product performance.

    Collaborate with internal teams and third parties to resolve root causes and prevent recurring issues.

    Contribute to process improvements and documentation updates.

    Required Qualifications

    Proven experience in technical customer support or client-facing roles within payments, banking, or transaction processing environments.

    Strong knowledge in SQL Databases as MySQL

    Understanding of card processing systems (POS, ATM), fraud prevention, 3DS, chargebacks, and payment gateways.

    Hands-on experience with APIs (SOAP/REST), SQL, XML/JSON.

    Familiarity with tools such as Jira, Confluence, Postman, ELK, and data analysis tools (Excel or similar).

    Strong analytical and problem-solving skills.

    Ability to manage multiple priorities in a fast-paced environment.

    Excellent written and verbal communication sk

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Postúlate a las ofertas de empleo en Sutherland global services disponibles hoy 30 de Marzo de 2026, ingresa con tu perfil y aplica a la vacante que más se adapte a tus necesidades laborales a través de elempleo Colombia.

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