Work from home process documentation expert

Descripción del cargo

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

You'll be the knowledge extraction and translation expert for our organization. Your primary challenge is meeting with busy stakeholders including managers, analysts, and leads who have limited time, asking the right questions to capture complete process information in a single session, and transforming that knowledge into documentation that's so clear a new employee can follow it perfectly on their first try. This isn't a role where you wait to be told what to do. You'll own the entire documentation lifecycle from discovery to delivery, with the freedom to determine the best approach, tools, and formats.

What You'll Do:

- Conduct discovery sessions with cross-functional stakeholders including analysts, managers, and leads to extract complete process information through structured questioning, ensuring all necessary details are captured in a single session to minimize rework and follow-up meetings.
- Create comprehensive process documentation including step-by-step guides, workflows, checklists, and decision trees using clear, concise language that enables new team members to execute processes independently without additional clarification.
- Design visual process maps and flowcharts using tools like Miro, Lucidchart, or Draw.io to transform complex operational workflows into simple, easy-to-follow diagrams that enhance understanding and reduce process execution errors.
- Maintain and version the TQE-Docs repository by uploading finalized documentation to Confluence, ensuring consistency and standardization across all process documents, and keeping the knowledge base updated as processes evolve.
- Validate documentation accuracy by reviewing process guides with subject matter experts and end-users, incorporating feedback efficiently, and ensuring documentation works correctly for first-time users without requiring multiple revision cycles.
What we are looking for:

- 2-5 years of experience in process documentation, business analysis, or operational excellence roles.
- Proven track record documenting complex operational processes.
- Experience working with cross-functional teams including managers, analysts, and leads to extract process knowledge.
- Background in creating documentation for knowledge management systems such as Confluence, Notion, or SharePoint.
- Advanced proficiency in Confluence, Google Docs, and Microsoft Office Suite.
- Familiarity with project management tools such as Asana, Jira, or Monday.com.
- Experience with visual content creation tools such as Figma, Canva, or PowerPoint advanced features.
- Advanced proficiency in English.

Nice to have:

- Experience in HR/Talent Acquisition operations or recruiting support environments.
- Expertise in diagramming tools such as Miro, Lucidchart, Draw.io, or similar workflow/process mapping tools.
- Ability to create flowcharts, swimlane diagrams, decision trees, and workflow visualizations.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!

Requisitos para postularse

Lean, Agile, TI/Tecnologia de la informacion