Analista de cumplimiento o quality analyst en call center (bilingüe obligatorio)

Descripción del cargo

About the Role??

We are a growing international forex and financial services company looking for a professional, detail-oriented Compliance/Quality Analyst Oversight Agent. In this role, you will be our local compliance anchor, providing direct oversight of our sales operations and ensuring that all activities align with our internal policies and regulatory standards.



Advanced/fluent level of English is mandatory.



Key Responsibilities?

?? Monitor & Review: Oversee local sales practices and client interactions to ensure strict compliance with company policies and financial regulations.
??Audit Operations: Conduct routine reviews of sales conduct, team communications, and daily operational procedures.
??Escalate Issues: Identify, document, and swiftly escalate compliance concerns or suspicious activities to regional leaders.
??Reporting: Prepare regular, detailed written reports in English for the global Compliance Department.
??Support Investigations: Assist with internal investigations and the implementation of new policies when required.
??Maintain Standards: Uphold strict confidentiality, objectivity, and professional independence at all times.


Requirements????

??Language: Advanced or fluent English (C1/C2 level) is strictly required for reporting and constant communication with global teams.
??Experience: at least 1 year of Background as a QA, compliance, financial services, forex, banking, or regulatory oversight in call centers is highly preferred
??Schedule: Monday to friday ( Including Colombian holidays with holiday charge) 10 pm to 7pm
??Skills: Strong understanding of professional conduct, reporting procedures, and excellent documentation skills.
??Traits: Ability to work independently with high integrity, discretion, and a keen eye for detail.
??Location: Must be located in Cali and able to work 100% on-site in the North/Center area.


What We Offer

??Site: North of Cali, office in Salomia Neighborghood
??Stability: Indefinite-term contract (Contrato a término indefinido) with all legal requirements (todas las prestaciones de ley).
??Growth: Opportunity to work with an international team, big opportunities to grow in the near future.
??Compensation: Salary ( From 3.2 to 3.6 millions according to experience)


How to Apply: If you meet the requirements and are ready for a high-integrity role, send us your resume or conect with us at ********-*******@*************.***