Asesor de cobranzas bilingue

Descripción del cargo

ScotiaHelps Advisor

The role focuses on managing collections for assigned accounts to reduce delinquency and maximize recovery while delivering excellent customer service. Key responsibilities include:

Collections Management: Execute daily phone-based collection activities for various credit products (auto loans, credit cards, mortgages, SMEs, leasing), aiming to negotiate payment commitments and rehabilitate accounts.
Customer Service: Provide professional, ethical, and solution-oriented support to clients, ensuring a positive experience while meeting quantitative and qualitative targets.
Analysis & Compliance: Review account information, monitor productivity metrics, and adhere to internal policies, regulatory requirements, and risk management standards.
Team Collaboration: Promote best practices, participate in coaching sessions, and contribute to a healthy, high-performance work environment.
Regulatory & Risk Compliance: Ensure all actions comply with corporate policies, local regulations, and Scotiabank’s risk appetite framework.

Requirements:

High school diploma (required); university studies in business, finance, or related fields (preferred).
Minimum 6 months of experience in collections or call center.
Strong communication, negotiation, and analytical skills.
Knowledge of Microsoft Office; familiarity with banking products and collection policies (desirable).