Client success coordinator | bogotá or barranquilla

Descripción del cargo

We're Hiring | Client Success Coordinator — International Logistics | Bogotá or Barranquilla, Colombia

Do you have a natural ability to keep documentation on track, follow up without being pushy, and make sure nothing falls through the cracks?

This opportunity is for you.

We're looking for a Bilingual Onboarding Specialist to join the operations team, coordinating the full onboarding journey for new clients and agents — ensuring every step is completed accurately, on time, and with clear communication across all parties involved.

If you're someone who lives by checklists, follows up proactively, and never lets a pending document go unnoticed — this role is a natural fit.

Key Responsibilities

- Coordinate all stages of the onboarding process for new clients and agents, from initiation to official completion.

- Build and maintain a detailed onboarding schedule with clear deadlines, milestones, and responsible parties.

- Act as the primary point of contact between all stakeholders involved: clients, internal teams, customs brokerage, finance, and others.

- Perform regular follow-up on pending documents and actions — both internally and with clients — ensuring nothing stalls.

- Send timely and professional reminders to internal teams and clients on outstanding tasks and upcoming deadlines.

- Ensure receipt and verification of all required documentation: forms, contracts, identification documents, insurance certificates, and others.

- Verify that all forms are complete, accurate, and properly signed before moving to the next stage.

- Manage file and document updates across internal platforms and tools, including CRM and Magaya.

- Collaborate in the account opening process in internal systems and credit line setup for new clients.

- Request corrections when documentation does not meet required standards, following up until resolved.

What We're Looking For

- Technical, technology, or professional degree in Business Administration, International Business, Systems, or related fields.

- Proven experience with client integration — client onboarding, vendor onboarding, or process coordination roles.

- Full bilingual proficiency (Spanish/English)

- Experience working with CRM platforms and document management systems (Magaya experience is a strong plus).

- Outstanding organizational skills and attention to detail — you catch errors before they become problems.