Senior it project lead

Descripción del cargo

Responsibilities may include the following and other duties may be assigned:

Create and review reports and analysis to check key performance indicators (KPIs), identifying trends, and preparing summaries for IT leadership

Attend stand-up meetings with internal engineering and support teams. Discuss ongoing challenges, potential improvements, and strategies for current projects

Engage in process management activities. This involves updating process documentation, ensuring workflows are efficient, and addressing any bottlenecks

Work on technical writing tasks, such as creating and updating knowledge documentation

Coordinate new projects and operational demands. This includes initiating new projects, tracking demands, and providing status updates to stakeholders

Manage vendor relationships with global suppliers. Oversee hardware standards, order processing, and handle any escalations that arise

Meet with partner engineering and support teams to discuss program-level initiatives. Focused on strategies, improvements and financials

Prepare and present detailed reports that highlight critical information and recommendations

Present process, workflow, and program changes to global IT teams. Ensure that all teams are aligned and informed about any updates or modifications

 

Required Knowledge and Experience:

Bachelor's Degree

Strong analytical and reporting skills

Experience in process management

Proficiency in technical writing and documentation

Excellent project coordination abilities

Effective vendor management skills

Ability to collaborate with engineering and support teams

Strong communication skills for presenting to IT leadership and global teams Level 1 IT Support experience

 

Preferred skills include experience in IT Asset and Hardware Asset Management, stockroom and lifecycle processes, and Level 2 IT support. Familiarity with data visualization or dashboard creation, as well as proficiency in ServiceNow or similar ITSM tools, is also beneficial.