Senior it technologist virtual assistant

Descripción del cargo

Responsibilities may include the following:

Design, develop, and support conversational AI and automation solutions

Build and maintain integrations using APIs, ServiceNow, and enterprise applications

Configure, test, and enhance Generative AI capabilities, including prompt engineering

Develop workflow automations to improve efficiency and user self-service

Troubleshoot complex technical issues and ensure platform stability

Collaborate with business partners to gather requirements and deliver scalable solutions

Participate in deployments, system enhancements, and continuous improvement initiatives

Create technical documentation and support operational best practices

Monitor platform performance and recommend optimization opportunities.



Required Knowledge and experience:

Bachelor's degree in Computer Science, Information Technology, or related field

5+ years of experience in software development, application support, automation, or cloud technologies

Fluent English level

Experience with enterprise integrations and API development

Experience supporting cloud-based applications and platforms

Experience with Conversational AI, Generative AI, or chatbot technologies preferred

Experience with ServiceNow and automation tools preferred.

REST APIs, integrations, JSON, and web services

ServiceNow workflows and automation capabilities

Cloud technologies (AWS preferred)

DevOps practices, CI/CD pipelines, and source control

Security concepts including OAuth, SSO, and secrets management