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- Hibrido
  • Business development manager

    COP
  • industry Empresa confidencial

  • Salario confidencial Bogotá country Publicado 11 Dic 2025
  • Business development manager

    COP
  • Salario confidencial
  • Business Development Manager

    Propósito del Cargo:

    Participar en el desarrollo comercial de la compañía mediante la captación de nuevos clientes (Hunter) y la gestión, crecimiento y fidelización de los clientes existentes (Farmer), asegurando el cumplimiento de metas en ventas y oportunidades

    Formación Académica: Profesional en Administración, Negocios, Economía, Mercadeo, Ingeniería Industrial o afines.

    Experiencia Requerida: Experiencia entre 3–5 años en roles comerciales, BD, ventas B2B, SaaS, Fintech, tecnología o servicios realizando prospección (Hunter) y manejo de cuentas (Farmer)

    Indispensable: Experiencia en sector Fintech, con conocimientos en pasarelas de pago, recaudos, etc

    Conocimientos Específicos:

    * Manejo de CRM (HubSpot, Salesforce, Zoho, etc.).
    * Técnicas de ventas consultivas (SPIN, MEDDIC, Challenger Selling).
    * Presentaciones comerciales y análisis básico de datos.

    Competencias Clave: Capacidad de negociación, orientación al resultado, comunicación asertiva, proactividad, trabajo en equipo.

    Condiciones de la Vacante

    * Ubicación: Bogotá, Colombia.
    * Modalidad: Híbrida (combinación de trabajo presencial y remoto).
    * Tipo de Contrato: Indefinido
    * Horario: Lunes a viernes, horario de oficina.
    * Salario a convenir.

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  • Business development manager (bdm) bogotá

    COP
  • $5,5 a $6 millones
  • En Experis, unidad de negocio especializada en soluciones tecnológicas, estamos en búsqueda de un Business Development Manager (BDM) con experiencia en la comercialización de servicios TI y enfoque consultivo.

    ?? Objetivo del rol

    Impulsar la venta de nuestras soluciones TI, especialmente células ágiles interdisciplinarias, que funcionan como extensión de los equipos de nuestros clientes. Además, promover servicios complementarios como Mesa de Servicio, SOC/NOC y proyectos de analítica.

    ?? Requisitos

    ?? Más de 3 años de experiencia en roles comerciales en tecnología, outsourcing o consultoría TI.
    ?? Conocimiento funcional de metodologías ágiles y estructura de células de desarrollo.
    ?? Familiaridad con servicios de Mesa de Servicio, SOC/NOC y analítica de datos.
    ?? Capacidad para entender necesidades técnicas y convertirlas en propuestas de valor.
    ?? Excelentes habilidades de comunicación, negociación y relacionamiento.
    ?? Experiencia en venta consultiva B2B en sectores como financiero, telecomunicaciones, energía o salud.

    ?? Responsabilidades principales

    Identificar, desarrollar y cerrar oportunidades comerciales relacionadas con equipos ágiles, células interdisciplinarias y talento especializado en TI.

    Promover soluciones de outsourcing en:

    Células ágiles (Desarrollo, QA, UX/UI, DevOps).

    Mesa de Servicio (soporte técnico, gestión de incidentes, ANS).

    SOC/NOC (monitoreo, ciberseguridad, continuidad operativa).

    Analítica de datos (BI, visualización, gobierno de datos).

    Construir relaciones sólidas con líderes de tecnología, innovación y operaciones.

    Elaborar propuestas comerciales alineadas con necesidades técnicas y estratégicas.

    Coordinar con preventa, reclutamiento y operaciones para garantizar la calidad de las soluciones ofertadas.

    ?? Modalidad y ubicación

    ? Modalidad: Híbrida (3 días presenciales en oficina o cliente)
    ?? Lugar: Bogotá – Cra 7 No. 113-43, Torre Samsung
    ?? Horario: Lunes a viernes, 8:00 a.m.

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  • Business development manager ti - bogota

    COP
  • Salario confidencial
  • Nos encontramos en la búsqueda de Business Development Manager, profesional en carreras administrativas o de ingeniería, experiencia de 3 años en el rol, con experiencia en hunting y farmer de clientes del sector tecnología, experiencia en venta consultiva de en productos intangibles como consultoría en talento humano principalmente en el sector de tecnología.

    Condiciones laborales:
    Salario a convenir según experiencia y perfil
    Contrato: directo e indefinido
    Trabajo hibrido en la ciudad de Bogotá

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  • Senior sales development manager - director / gerente comercial

    COP
  • $10 a $12,5 millones
  • Si eres un líder apasionado por la tecnología, con visión estratégica y habilidades excepcionales para construir relaciones sólidas con clientes, esta es tu oportunidad. Tendrás la misión de impulsar el crecimiento comercial, liderar equipos de alto rendimiento y posicionar soluciones innovadoras en el mercado.
    Responsabilidades: Liderar estratégicamente el área comercial, impulsando el crecimiento sostenible de la organización mediante el desarrollo de relaciones sólidas con clientes, la identificación de oportunidades de negocio, y la promoción de soluciones tecnológicas innovadoras. Este cargo busca garantizar el cumplimiento de los objetivos de ventas, fortalecer la presencia de la marca en el mercado, y coordinar equipos multidisciplinarios para ofrecer propuestas de valor que respondan a las necesidades del entorno digital y empresarial.
    Indispensable experiencia en sector tecnología con servicios como cloud, virtualización, ciberseguridad e infraestructura tecnológica.
    Contratación en Bogotá. Imprescindible conocimiento en contratación privada y publica, así como la gestión de licitaciones.

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  • Product manager

    COP
  • industry CGI ISMC COLOMBIA S.A.S

  • Salario confidencial Bogotá country Publicado 12 Nov 2025
  • Product manager

    COP
  • Salario confidencial
  • Join CGI!

    Would you like to be part of one of the world’s top five IT and business consulting companies?
    At CGI, we are looking for a Product Manager to join an international project.

    Requirements:
    - Bachelor’s degree in computer science, Software Engineering, or related fields.
    - Conversational English (B2 or higher).
    - 6+ years of experience as a Product Owner, Business Analyst, or Product Manager in Agile environments.
    - Proven success managing software products through the full lifecycle — from conception to delivery.
    - Strong understanding of Agile/Scrum methodologies and experience using tools such as ADO, Jira, Confluence, or similar.
    - Ability to translate business requirements into detailed user stories, wireframes, and acceptance criteria.
    - Experience working with cross-functional teams (development, QA, design, DevOps).
    - Strong analytical skills with the ability to interpret data and make informed product decisions.
    - Excellent communication and facilitation skills to align business and technical stakeholders.

    Responsibilities:
    - Define and communicate the product vision, strategy, and roadmap in collaboration with stakeholders.
    - Own and prioritize the product backlog, balancing business value, technical feasibility, and timelines.
    - Translate high-level business requirements into clear user stories and acceptance criteria.
    - Collaborate closely with Scrum Masters, UX/UI Designers, and Development Teams to ensure effective sprint planning and delivery.
    - Represent the voice of the customer to guide product decisions and maximize end-user satisfaction.
    - Analyze data, feedback, and KPIs to drive continuous improvement in product features and usability.
    - Manage stakeholder expectations, ensuring alignment between delivery progress and business goals.
    - Participate in sprint reviews, retrospectives, and release planning to ensure quality and alignment.

    Nice to Have:
    - Certification as a Certified Scrum Product Owner (CSPO)

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  • Engineering manager

    COP
  • industry Newshore S.L.

  • Salario confidencial Manizales country Publicado 16 Dic 2025
  • Engineering manager

    COP
  • Salario confidencial
  • Flight Itinerary (About The Role)
    We are seeking an Engineering Manager with a solid background as a developer who can engage with engineers on a technical level. This role is about representing the Software Engineers in the assigned teams, as well as leading and developing them to perform in a fun and complex environment. It’s about filling people with a sense of duty as well as sparking interest to improve our intricate systems. You will encourage engineers to come up with bold ideas as well as maintain vigilant supervision to safeguard project integrity.

    What Your Journey Will Look Like (Responsibilities)
    Team Leadership and Development:
    Lead, mentor, and develop two high-performing teams of engineers, fostering a culture of innovation, learning, and accountability.
    Provide coaching and career development support, helping engineers grow their technical skills and achieve professional goals.
    Conduct regular 1:1s, performance reviews, and team meetings to provide guidance and foster an open, inclusive team environment.
    Technical Strategy and Execution:
    Collaborate with Product Management, Design, and other stakeholders to define the engineering roadmap, setting clear priorities and goals.
    Drive project planning and execution, ensuring the team delivers high-quality work on time and within scope.
    Maintain a deep understanding of the technical stack and guide the team in making technical decisions that align with long-term company objectives.
    Technical Leadership and Guidance:
    Act as a technical advisor, assisting team members with complex problems and providing technical direction on projects.
    Collaborate with and facilitate IC collaboration with architects and senior engineers to ensure solutions are scalable, robust, and adhere to the company’s technical standards.
    Stay up-to-date on emerging technologies and industry trends to support ongoing innovation and ensure competitive advantage.
    Stakeholder Collaboration:
    Work closely with c

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  • Servicenow fsm/csm developer

    COP
  • industry CGI ISMC COLOMBIA S.A.S

  • Salario confidencial Bogotá country Publicado 1 Dic 2025
  • Servicenow fsm/csm developer

    COP
  • Salario confidencial
  • Join CGI!

    Do you want to be part of one of the five largest IT and business process companies in the world?
    At CGI, we are currently hiring a ServiceNow Developer (FSM/CSM) to work on an international project.

    Requirements:
    - Technician, technologist, or professional in Computer Science, Software Engineering, or related fields.
    - Conversational English (B2 or higher).
    - 6+ years experience implementing ServiceNow FSM and CSM modules in large organizations.
    - Proven ability to lead development teams and act as a hands-on technical lead.
    - Experience working with Product Teams and Agile Frameworks.
    - Expertise in gathering business requirements and converting them into actionable user stories and acceptance criteria.
    - Solid understanding of ServiceNow architecture, scripting, and configuration.
    - Excellent communication and collaboration skills across technical and business teams.
    - Knowledge of HTML, CSS, AngularJS for Service Portal and UI customization.
    - Understanding of FSM-specific plugins such as Template Management, Time Recording, and Business Location.
    - Advanced proficiency in ServiceNow platform configuration and customization, including FSM Dispatcher Workspace and CSM workflows.
    - Strong scripting skills in JavaScript, including Business Rules, Client Scripts, Script Includes, and UI Policies.

    Responsibilities:
    - Lead the design, development, and implementation of ServiceNow FSM and CSM modules for large-scale enterprise environments.
    - Act as the technical lead and mentor for other developers, providing hands-on guidance and best practices.
    - Collaborate with business stakeholders to gather requirements and translate them into user stories and acceptance criteria for development and QA teams.
    - Ensure code quality, resolve defects, and maintain high standards for performance and reliability.
    - Support integrations with other systems using ServiceNow App Engine and related tools.
    - Provide long-term support and enhancements f

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  • Service manager

    COP
  • industry TIVIT COLOMBIA SAS

  • Salario confidencial Bogotá country Publicado 19 Nov 2025
  • Service manager

    COP
  • Salario confidencial
  • Somos una empresa de soluciones digitales, apoyamos y evolucionamos los negocios de nuestros clientes a partir de nuestras cuatro líneas de negocios: Digital Business, Cloud Solutions, Digital Payments y Technology Platforms.

    En estos momentos nos encontrar en búsqueda de un talento para cumplir el rol de Service Manager.

    REQUISITOS:
    - Profesional en Ingeniería de Sistemas, telecomunicaciones o afines.
    - Certificación ITIL.

    FUNCIONES/RESPONSABILIDADES:
    Experiencia y conocimientos: De tres (3) años o superior en:
    Aplicación de los procesos de ITIL 4 (Gestión de Incidentes, Problemas, Cambios, Capacidad, y Continuidad).
    Definir, monitorear y negociar SLAs (Service Level Agreements) con clientes y OLAs (Operational Level Agreements) con equipos internos de TI.
    Comprensión de los principios de servicios cloud (AWS, Azure, GCP) y el ciclo de vida de desarrollo/operación (DevOps) para gestionar servicios modernos.
    Conocimiento y aplicación en metodologias ágiles y gestión de proyectos

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  • Power bi developer

    COP
  • industry CGI ISMC COLOMBIA S.A.S

  • Salario confidencial Bogotá country Publicado 14 Nov 2025
  • Power bi developer

    COP
  • Salario confidencial
  • Join CGI!

    Do you want to be part of one of the five largest IT and business process companies in the world?
    At CGI, we are looking for a Power BI Developer to work on an international project.

    Requirements:
    - Bachelor’s degree in computer science, Software Engineering, or related fields.
    - Conversational English (B2 or higher).
    - 6+ years of professional experience developing and maintaining BI solutions.
    - Strong expertise in:
    o Power BI Desktop & Power BI Service (data modeling, measures, DAX, and visualization design).
    - Solid understanding of data visualization best practices and business storytelling.
    - Experience publishing, maintaining, and optimizing reports in Power BI Service / Workspace.

    Responsibilities:
    - Design and develop Power BI dashboards, reports, and data models based on business requirements.
    - Collaborate with business analysts, data engineers, and stakeholders to understand reporting needs.
    - Connect Power BI to multiple data sources (SQL databases, APIs, Excel, etc.) and ensure efficient data extraction and refresh processes.
    - Build data models with appropriate relationships, hierarchies, and calculated measures using DAX.
    - Optimize dashboards for performance, usability, and scalability.
    - Ensure data accuracy, integrity, and alignment with enterprise data governance standards.
    - Implement and maintain row-level security, role-based access, and report version control.
    - Support end users with troubleshooting, training, and Power BI adoption initiatives.

    Nice to Have:
    - SQL for querying, joins, and performance optimization.
    - Data modeling and relational databases (e.g., SQL Server, Oracle, PostgreSQL).
    - Experience with ETL processes, data warehousing, and report automation.
    - Experience integrating Power BI with Python or R for advanced analytics.
    - Knowledge of Power Query (M language) for data transformation.
    - Familiarity with cloud-based BI ecosystems (Azure, AWS, GCP).
    - Understanding of CI/CD for BI

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  • Developer java gcp intermedio

    COP
  • Salario confidencial
  • Join CGI!

    Do you want to be part of one of the world’s top five IT and business consulting companies?
    At CGI, we are looking for a Java + GCP Developer to join an international project.

    Requirements:
    - Bachelor degree in Computer Science, Software Engineering, or related fields.
    - Conversational English (B2 or higher).
    - 3–7 years of experience with Java and Cloud tools.
    - Strong experience in Java and Spring Boot.
    - Experience with Kafka and microservices architecture.
    - Good understanding of SQL and service integration.
    - Familiarity with GCP and containerized environments.
    - Experience with monitoring tools.

    Responsibilities:
    - Build and maintain microservices using Java (8–21) and Spring Boot.
    - Develop and test code using JUnit, Mockito, and TDD.
    - Work with Kafka (both local and Confluent Cloud) for messaging.
    - Write and optimize SQL queries for relational databases.
    - Create and consume REST/SOAP web services.
    - Monitor services using tools like Splunk and Dynatrace.
    - Deploy and manage containers using Docker, Kubernetes, and Helm on GCP.
    - Use GCP services like Cloud SQL, Cloud Storage, IAM, and Pub/Sub (preferred).

    Nice to Have:
    - Analytical thinking: Able to break down complex problems and design scalable backend solutions.
    - Attention to detail: Writes clean, efficient, and well-documented code.
    - Adaptability: Comfortable working with different Java versions and GCP tools.
    - Collaboration: Works well with cross-functional teams, including DevOps and QA.
    - Accountability: Takes ownership of code quality, deployments, and service reliability.

    Complementary Skills:
    - Keeps up with emerging technologies in Java, cloud, and containerization.
    - Focus on achieving the planned results.

    Apply now!

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  • Azure integration developer senior

    COP
  • Salario confidencial
  • Join CGI!

    Do you want to be part of one of the five largest IT and business process companies in the world?
    At CGI, we are looking for an Azure Integration Developer to work on an international project.

    Requirements:
    - Bachelor’s degree in computer science, Software Engineering, or related fields.
    - Conversational English (B2 level or higher).
    - 7 to 10+ years of experience developing full-stack web applications using Microsoft technologies.
    - Advanced proficiency in .NET Core, ASP.NET Core, and C#.
    - Hands-on experience working with Logic Apps, ADF, Service Fabric, and XSLT transformations.
    - Extensive experience developing REST APIs using .NET Core.
    - Expert knowledge of Microsoft Azure, including IaaS and PaaS technologies and services.
    - Strong understanding of Microservices architecture and development in Service Fabric.
    - Proficiency in object-oriented programming, S.O.L.I.D. principles, design patterns, and best practices.
    - Experience with Azure services (Service Fabric, Storage Accounts, Monitoring, Key Vaults, Redis).
    - Practical experience with SQL and CosmosDB.
    - Experience with Azure Service Bus (Queues, Topics, Subscriptions).
    - Solid understanding of DevOps practices.
    - Experience in unit and integration testing.

    Responsibilities:
    - Develop scalable software solutions using Microsoft technologies.
    - Implement business logic on both the front-end and back-end for new features.
    - Participate in all aspects of the Agile Software Development Life Cycle.
    - Provide leadership and mentorship to junior developers.
    - Conduct peer code reviews.
    - Translate designs/wireframes into high-quality, responsive HTML and CSS.
    - Interact with product owners and business representatives.
    - Support monthly and ad-hoc releases.
    - Create and maintain technical documentation.
    - Help define enterprise standards for new applications.

    Nice to Have:
    - Knowledge of Azure API Management (preferred).

    Additional Skills:
    - Participates in and

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  • Incident manager junior

    COP
  • industry Softtek Colombia

  • Salario confidencial Remoto country Publicado 21 Nov 2025
  • Incident manager junior

    COP
  • Salario confidencial
  • Requirements
    Must have:
    Proven experience managing high and critical incidents in IT environments
    Strong understanding of ITIL and incident management best practices
    Ability to monitor tickets, manage SLAs, and ensure timely completion of incidents
    Experience mentoring and coaching teams to follow defined processes and reduce operational risk
    Excellent communication and stakeholder management skills
    Full-time availability for any critical or major incident situations
    Nice to have:
    Familiarity with project management practices and risk handling processes
    Experience facilitating post-mortem meetings and driving process improvements
    Responsibilities
    Manage high and critical incidents, ensuring timely restoration and communication of activities
    Oversee all incidents for timely completion and SLA compliance
    Ensure adherence to defined processes and mentor team members to minimize operational risk
    Coordinate team efforts on aging tickets, data quality, and issue resolution
    Drive continuous improvement by enhancing efficiency and effectiveness of incident management processes
    Liaise with other teams on projects, initiatives, and actions
    Document meeting agendas, minutes, and track actions to closure
    Facilitate post-mortem meetings and follow-up actions
    Develop and update incident management processes and maintain documentation
    Monitor tickets and take necessary actions to meet SLA targets
    Manage user escalations for incidents and service requests
    Prepare reports and initiate issue/risk handling processes as needed
    Required Languages
    English: Advanced (80–95%)
    Location
    Colombia – Remote
    Hybrid modality available for residents in Bogotá and surrounding areas

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  • Project manager bilingüe- pmp

    COP
  • Salario confidencial
  • Nos encontramos en búsqueda de un Project Manager con nivel de inglés B2+ a C1, experiencia de 8 a 10 años en proyectos de desarrollo de software en industrias Retail y/o Supply Chain, certificado PMP, manejo de metodologías ágiles.
    B2 - C1 Mandatorio
    100% remoto

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  • Service manager / medellín

    COP
  • Salario confidencial
  • Somos una empresa de soluciones digitales, apoyamos y evolucionamos los negocios de nuestros clientes a partir de nuestras cuatro líneas de negocios: Digital Business, Cloud Solutions, Digital Payments y Technology Platforms.

    En estos momentos nos encontrar en búsqueda de un talento para cumplir el rol de Service Manager.

    REQUISITOS:
    - Profesional en Ingeniería de Sistemas, telecomunicaciones o afines.
    - Certificación ITIL.

    FUNCIONES/RESPONSABILIDADES:
    Experiencia y conocimientos: De tres (3) años o superior en:
    Aplicación de los procesos de ITIL 4 (Gestión de Incidentes, Problemas, Cambios, Capacidad, y Continuidad).
    Definir, monitorear y negociar SLAs (Service Level Agreements) con clientes y OLAs (Operational Level Agreements) con equipos internos de TI.
    Comprensión de los principios de servicios cloud (AWS, Azure, GCP) y el ciclo de vida de desarrollo/operación (DevOps) para gestionar servicios modernos.
    Conocimiento y aplicación en metodologias ágiles y gestión de proyectos

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    Gerente de servicios de comunicación, Supervisor de servicio al cliente
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  • Project manager

    COP
  • industry Empresa confidencial

  • Salario confidencial Bogotá country Publicado 18 Dic 2025
  • Project manager

    COP
  • Salario confidencial
  • Empresa del sector financiero requiere para su equipo de trabajo "Profesional En Gestion De Proyectos". Título profesional en Ingeniería Industrial, Ingeniería de sistemas, Ingeniería electrónica, o afines.

    El candidato debe contar con 3 años de experiencia en definición y presentacion de proyectos, planificación, fijar objetivos, supervisión de tareas e implementación de soluciones.

    Lugar: Bogota.
    Modalidad: Hibrido.
    Contrato: Indefinido.

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  • Senior adobe developer (aem)

    COP
  • industry Softtek Colombia

  • Salario confidencial Remoto country Publicado 18 Dic 2025
  • Senior adobe developer (aem)

    COP
  • Salario confidencial
  • Requirements
    Must have:
    3–7 years of experience in Full Stack Development, with at least 2+ years in AEM 6.5 or AEM as a Cloud Service
    Strong proficiency with HTL, Java/Sling, OSGi, Oak/JCR, and AEM development best practices
    Working knowledge of Marketo REST APIs, Marketo forms, lead workflows, webhooks, and campaign integrations
    Experience with Adobe Analytics instrumentation and Adobe Launch (or Web SDK)
    Experience implementing client-side experiences in React, TypeScript, or modern JavaScript frameworks
    Familiarity with GraphQL and consumption of AEM Content Fragment models
    Understanding of authentication patterns (OAuth, JWT, API keys, Adobe IMS)
    Strong grasp of Git, DevOps pipelines, and cloud-native deployment practices
    Nice to have:
    Adobe certifications (AEM Developer, Adobe Analytics, Marketo Certified Expert, etc.)
    Knowledge of AEM Headless, SPA Editor, and hybrid headless delivery patterns
    Experience integrating AEM with CRM platforms (Salesforce, Dynamics) or data platforms (CDP/Realtime CDP)
    Experience with Algolia Search or comparable enterprise search solutions
    Familiarity with serverless architectures (Adobe I/O Runtime, AWS Lambda, or Azure Functions)
    Experience designing multi-environment content workflows (authoring, translations, publish tiers)
    Responsibilities
    Develop AEM Sites components using HTL, Sling Models, OSGi services, and Core Components best practices
    Implement custom workflows, content fragments, experience fragments, and AEM GraphQL Content APIs
    Extend AEM Assets (DAM) with metadata schemas, custom processors, Renditions, and Asset Compute integrations
    Optimize AEM performance: dispatcher caching rules, Sling selector patterns, content load strategy, and Cloud Manager CI/CD pipeline compliance
    Build and maintain integrations with Marketo (REST APIs, Webhooks, Lead capture, Form Prefill, Munchkin tracking)
    Implement Adobe Analytics tagging via Web SDK, Data Layer, and/or Adobe Launch rules
    Support Adobe Target

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- Hibrido
  • Project manager

    COP
  • industry Empresa confidencial

  • Salario confidencial Bogotá country Publicado 18 Dic 2025
  • Project manager

    COP
  • Salario confidencial
  • Empresa del sector financiero requiere para su equipo de trabajo "Profesional En Gestion De Proyectos". Título profesional en Ingeniería Industrial, Ingeniería de sistemas, Ingeniería electrónica, o afines.

    El candidato debe contar con 3 años de experiencia en definición y presentacion de proyectos, planificación, fijar objetivos, supervisión de tareas e implementación de soluciones.

    Lugar: Bogota.
    Modalidad: Hibrido.
    Contrato: Indefinido.

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  • Project manager bilingüe- pmp

    COP
  • Salario confidencial
  • Nos encontramos en búsqueda de un Project Manager con nivel de inglés B2+ a C1, experiencia de 8 a 10 años en proyectos de desarrollo de software en industrias Retail y/o Supply Chain, certificado PMP, manejo de metodologías ágiles.
    B2 - C1 Mandatorio
    100% remoto

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  • Support manager (on site, medellin)

    COP
  • $10 a $12,5 millones
  • We are seeking an experienced Support Manager to join our vibrant live streaming studio in Medellin. In this role, you will lead a dedicated team of support specialists to ensure seamless streaming experiences for our clients while delivering exceptional customer service.

    Job Description:

    Daily management of the Help Desk support center, including setting goals, routines, performance analysis, and process improvement.
    Leading a professional support team, providing guidance and direction in responding to clients and management inquiries.
    Managing time, prioritizing tasks, and setting duties for the support team while meeting SLA and service quality goals.
    Create and monitor ticketing system to ensure studio management smooth and in time resolution for clients inquiries.
    Identifying opportunities for service and efficiency improvement.
    Handling complex situations and finding creative solutions.
    Seek to improve the client feedback level and reduce response time.
    Serving as the primary point of contact with studio management and global management.
    Writing and maintaining work procedures and flow charts according to each studio and client.
    Manage the day-to-day support team employees – evaluations, vacations, schedule.
    Collaborate with cross company departments.


    Job Requirements:

    At least 3 years of proven experience in managing a Help Desk, Customer service, or Support department in an organizational environment—mandatory.
    Deep understanding of Help Desk workflows and ticketing systems—mandatory.
    High proficiency in English (speaking, writing, and reading) - mandatory.

    Initiative and a desire to lead change.
    Leadership and project/task management skills.
    Ability to work under pressure and meet goals.
    Experience dealing with challenges and overcoming resistance.
    A proactive approach to problem-solving.

    Advantages:

    Bachelor's degree in a relevant field with a specialization in Information Systems – an advantage

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  • Full stack developer

    COP
  • industry CGI ISMC COLOMBIA S.A.S

  • Salario confidencial Bogotá country Publicado 14 Nov 2025
  • Full stack developer

    COP
  • Salario confidencial
  • Join CGI!

    Do you want to be part of one of the five largest IT and business process companies in the world?
    At CGI, we are looking for a Full Stack Developer to work on an international project.

    Requirements:
    - Bachelor’s degree in computer science, Software Engineering, or related fields.
    - Conversational English (B2 or higher).
    - 6+ years of hands-on experience in software development or automation engineering.
    - Proficiency in Python for application development and process automation.
    - Strong understanding of SQL and relational databases (SQL Server experience preferred).
    - Familiarity with cloud platforms (Azure, AWS, or GCP), Azure experience strongly preferred.
    - Solid understanding of software development best practices, version control (Git), and testing.
    - Strong problem-solving and analytical skills with attention to detail.

    Responsibilities:
    - Design, develop, and maintain automation and application solutions using Python and related frameworks.
    - Develop data-driven solutions leveraging SQL and database design best practices.
    - Build integrations and automation scripts across systems to support fulfillment workflows.
    - Collaborate with architects, analysts, and DevOps teams to design and deploy scalable cloud-based applications.
    - Troubleshoot and resolve technical issues across development, testing, and production environments.
    - Optimize existing applications for performance, reliability, and scalability.
    - Contribute to continuous improvement by identifying opportunities for automation and process enhancement.
    - Ensure adherence to security, quality, and compliance standards in all development work.

    Nice to Have:
    - Experience developing in Java or exposure to Java-based systems.
    - Familiarity with data engineering or ETL processes in cloud environments.
    - Knowledge of CI/CD pipelines, containerization (Docker), or serverless architectures.
    - Experience in fulfillment, logistics, or supply chain automation systems.
    -

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