Associate costumer specialist

Descripción del cargo

We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.
The Associate Customer Specialist role supports the Canadian Training & Education organization by managing contract administration, payment processing, customer operations, and compliance-related activities involving Healthcare Professionals (HCPs). This position plays a critical role in ensuring contracts and payments are processed accurately, efficiently, and in accordance with company policies while collaborating with multiple cross-functional partners across the organization
This is a remote position based in Bogotá, Colombia, supporting stakeholders across Canada. Occasional travel may be required.

Responsibilities may include the following and other duties may be assigned:
• Receive and process requests to create contract records
• Partner with Legal on the creation and administration of Canadian Healthcare Professional consulting agreements and related contracts
• Process invoices, payment requests, and other billing requirements
• Perform audits and reviews of incoming requests and supporting documentation
• Coordinate with Compliance, Finance, Marketing, Legal, Accounts Payable, Vendor Master, and Training & Education teams to ensure timely execution of requests
• Communicate with internal stakeholders and Canadian Healthcare Professionals via email, phone, and business systems
• Maintain departmental policies, procedures, and documentation
• Gather, track, verify, and manage information from multiple sources to support operational activities
• Support process improvements and workflow enhancements
• Participate in special projects and business initiatives as assigned

Required Knowledge and Experience:

• Bachelor’s degree
• 1 to 3 years of relevant professional experience
• Minimum of 1 year of experience supporting contracts, contract administration, contract processing, or contract-related activities
• Experience working with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint
• Ability to manage multiple tasks and priorities while maintaining a high level of accuracy and attention to detail
• Strong organizational and stakeholder management skills
• Fluent English communication skills, both written and verbal



Preferred Qualifications:

• Experience supporting Healthcare Professional (HCP) engagements or customer-facing healthcare operations
• Experience in contract administration, payment processing, invoice management, or compliance-related activities
• Experience working in the medical device, healthcare, pharmaceutical, or other regulated industries
• Reporting, analytics, or data management experience
• Experience supporting cross-functional projects or process improvement initiatives
• Familiarity with SAP or other enterprise systems
• Customer service experience supporting internal or external stakeholders.
• French language proficiency