It desktop technician

Descripción del cargo

Do you want to be part of one of the top five IT and business process companies in the world?
At CGI, we are hiring an IT Desktop Technician to contribute to the continuous improvement of processes and leverage their experience to enhance CGI’s ability to deliver exceptional customer service.

Requirements:
- Technical, technologist, or professional degree in Systems Engineering, Software, Computer Science, or related fields.
- Conversational English (B2 or higher).
- 3+ years of experience in customer support and end-user device management.
- 3+ years of experience using Windows OS, Android, and iOS.
- 3+ years of experience with Active Directory / MS Intune and endpoint security.

Responsibilities:
- Manage the office support service environment for all end-user hardware, software, and connectivity, conference room audio/video, printing services, and project work.
- Handle onboarding and offboarding of employees.
- Be innovative, offering transformative concepts, leadership improvements, and initiatives.
- Provide timely reports on all aspects of the environment and deliver queue management services, Smart Hands support, and on-site asset coordination.
- Responsible for resolving any issues with end-user equipment and systems, which may involve working with vendors, end users, other CGI support teams, and corporate management.
- The role requires a proactive approach, including recommendations for improvements when necessary and reasonable.

Nice to Have:
- Ability to interact professionally with clients and CGI management.
- Ability to coordinate multiple vendor relationships.
- Ability to manage client growth in the end-user environment.
- Excellent professional appearance, communication, and documentation skills.
- Ability to create, implement, and enforce processes and policies.
- Ability to interact with other technical towers at a level commensurate with those skills.
- Sufficient knowledge (and experience) of networking and desktop technologies to support and guide technicians.
- Work collaboratively across multiple teams to achieve business objectives.
- Activities are performed in an office environment with environmental controls, involving long periods of sitting, standing, and walking.
- Frequent physical demands may include bending, crouching, crawling under or around objects, reaching, lifting, and pushing objects of varying weights up to 40 lbs.
- Must be available to work on-site in the office 5 days a week.

Apply now!