Remote weekends logistic coordinator - coordinador logístico remoto de fines de semana

Descripción del cargo

Traci is a technology-driven company focused on revolutionizing freight management through intelligent, AI-enhanced logistics solutions. We transform traditional logistics operations by reducing inefficiencies, lowering costs, and providing unprecedented visibility into freight operations. Our platform combines advanced technology with real logistics expertise to deliver predictive, integrated, and human-centered solutions for our customers.

Since our inception, we have been committed to eliminating the unpredictability of traditional logistics and setting a new global standard for intelligent freight tracking and logistics management. We continuously push ourselves to innovate, scale with our clients’ success, and deliver meaningful outcomes across the supply chain industry.

We foster a modern, collaborative work environment that values flexibility, growth, and professional development. Our team is driven by impact, continuous learning, and a shared mission to reshape the future of logistics through technology.

Some of your responsibilities include, but are not limited to:
- Actively monitor and track assigned shipments throughout all transportation stages (in transit, on site, loading, unloading, and delivery).

- Confirm and update ETAs, locations, check-in and check-out times in the corresponding systems in a timely manner.

- Maintain constant communication with drivers and carriers, using calls, messages, and emails according to established protocols.

- Accurately document all interactions and shipment updates in internal platforms and/or the client’s TMS.

- Identify, report, and escalate operational issues (delays, lack of response, route deviations, temperature issues, or missing documentation) following the defined escalation flow.

- Verify key shipment documentation such as BOL (Bill of Lading) and POD (Proof of Delivery) and validate temperature data for refrigerated shipments when applicable.

- Ensure appointment and schedule compliance, proactively flagging any risks that may impact service levels.

- Collaborate closely with the Team Leader, Shift Supervisors, and Operations Manager, providing visibility on critical or high-risk cases.

- Meet established performance KPIs, including transaction volume, update quality, and response times.

- Maintain high standards of accuracy, urgency, and customer service, aligned with both client requirements and company expectations.

What would help you succeed:
- Passion for what you do and alignment with Traci’s mission.
- Strong teamwork and communication skills.
- Effective time management and organizational skills.
Be proactive. Look for problems to solve.
- Teamwork is the key!
- Attention to Detail
- Sense of Urgency & Time Management
- Stress Management & Resilience
- Ability to meet or exceed weekly objectives in a fast-paced environment.

Minimum requirements:
- Bachelor’s degree or equivalent hands-on experience (nice to have)
- At least 6 months of experience in Track & Trace operations
- Sharp attention to detail and a strong ownership mindset
- Ability to move fast, prioritize effectively, and operate with urgency
- Comfortable thriving in a fast-paced, dynamic, and inclusive startup environment
- Self-starter who can work independently while collaborating seamlessly with cross-functional teams
- Intermediate–Advanced English proficiency (B1–Advanced)

Perks:
- 100% Remote position
- Schedule: Saturday and Sunday, 5:00 PM – 3:00 AM (EST)
- Compensation: $1.648.575
- Location: Colombia