Reporting analyst - bilingüe

Descripción del cargo

Teleperformance is looking for a Reporting Analyst able to quickly configuring data in reporting and analytics solutions is a plus. Required skills include meeting deadlines in a fast-paced environment and analyzing data to provide insights and recommendations on trends, quartiles, and other data sets.

Functions:

• Follow-up, control and improvement of quality, productivity and first contact resolution indicators
• Send results reports to the Account Executive, Director of Operations and Client.
• Analyzing databases extracted from the client's application and based on previous results, designing strategies to generate value at the lowest possible cost for achieving program objectives.
• Analyzing the evolution of productivity indicators for each program together with the specific campaign coordinator on a daily basis through periodic cuts and in real time, generating respective alarms that enable operational decision-making.
• Report to the Regional and Operations departments, as required
• Ensuring quality and timeliness of information presented in various reports.
• Analyzing and alerting on various factors that impact the achievement of communication and effectiveness goals set by the Client.
• Reporting incidents to the IT department for operational faults or outages.

Requirements:

• English Level B2
• Living in Bogotá D.C or Medellín
• Desirable 6 months of experience in the call center environment: Experience in information analysis, trend analysis development, and comparison reports.
• Experience in the use of large datasets within relational databases
• Advanced Excel level
• SQL, Power BI

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