Sales call center agent - inbound & business development

Descripción del cargo

The Role

You'll close deals that are already halfway done. Every day, U.S. customers visit our site, start the purchase of our recording headset, and drop off before completing checkout. Your mission is to call them back, answer their questions, resolve whatever stopped them, and get them across the finish line.

This is not cold calling. Every person you call has already shown interest - they visited our site, engaged with the product, and started a purchase. Your job is to reconnect quickly, rebuild the momentum, handle objections in real time, and convert warm inbound leads into completed sales.

Responsibilities

Call inbound leads who started but didn't complete an online purchase of the Shift headset
Reach out fast - speed-to-lead matters, and you'll work leads while they're still warm
Understand why each customer dropped off (price, doubts, technical questions, timing) and address it on the spot
Deliver a clear, confident pitch tailored to each customer's situation
Handle questions and objections in real time and guide customers through checkout
Follow up persistently across multiple touchpoints (calls, voicemail, SMS/email where applicable)
Support new customers through onboarding and their first recordings after purchase
Manage your own pipeline and keep the CRM clean and current
Track your conversion numbers and share what you're hearing from customers with your Regional Manager

Requirements

Fluent, natural American English - you'll speak with U.S. customers all day (required)
Full availability during U.S. business hours
Proven experience in phone sales, inside sales, or sales recovery / abandoned-cart follow-up
Strong closer mentality - you're energized by converting warm leads and hitting daily targets
Comfortable working with CRM and dialing tools
Self-managed and disciplined — you'll run your day independently from home
Reliable high-speed internet, a quality headset, and a quiet workspace