Digital delivery specialist

Descripción del cargo

Digital Delivery Specialist

Department: Martech Enablement & Optimization

Global Location

Full-Time
Reports to Director, Digital Delivery
Direct Report to Senior Digital MarTech Delivery Specialist



As a Digital Delivery Specialist, you will be responsible for the hands-on execution of digital marketing assets and campaigns across web, intranet, marketing automation platforms, and other tools as required. You will work within a shared-services team, ensuring every deliverable meets brand, accessibility, and privacy standards. You will collaborate with cross-functional teams, follow established processes, and contribute to continuous improvement in digital delivery.

Key Responsibilities

Digital Asset Production & Execution

Build, update, and publish digital content using one or several enterprise Martech platforms (such as Sitecore for WSP.com, Oracle-Eloqua for Digital Marketing Automation, Unily for Canopy, and others).

Execute campaign setups, asset uploads, and QA checks to ensure accuracy and compliance.

Apply brand guidelines, accessibility standards, and privacy requirements to all deliverables.

Intake, Triage & Workflow Management

Receive and process digital requests via intake systems, ensuring clear communication of status and timelines.

Follow established operating procedures for triage, production, QA, and release.

Technical Troubleshooting

Identify and resolve technical issues related to publishing, campaign execution, or platform functionality.

Escalate complex issues to senior team members, documenting issues for resolutions and future reference.

Quality Assurance

Conduct thorough QA reviews of digital assets prior to publishing, checking for errors, broken links, and compliance.

Participate in peer reviews and contribute to maintaining high standards of quality.

Collaboration & Communication

Work closely with MarCom teams, Product Owners, and other contributors to deliver cohesive digital experiences.

Communicate progress, blockers, and learnings to the team and stakeholders.

Continuous Improvement

Provide feedback on processes, templates, and tools to support ongoing optimization.

Participate in training and enablement sessions to stay current with best practices and platform updates.



Qualifications

2+ years of hands-on experience in digital marketing production, web publishing, or marketing automation.

Proficiency with enterprise Martech platforms (e.g., web CMS, marketing automation, analytics).

Strong attention to detail and commitment to quality, brand, accessibility, and privacy standards.

Ability to follow structured processes and meet deadlines in a fast-paced environment.

Effective communicator and team player.

Bachelor’s degree in Marketing, Digital Media, Communications, or related field (or equivalent experience).

Certifications in relevant platforms or agile methodologies are a plus.

Strong English language skills.





Success Metrics

Timely and accurate delivery of digital assets and campaigns.

High quality and compliance of published content.

Effective resolution of technical issues with minimal escalation.

Positive feedback from stakeholders and team members.

Contribution to process improvements and team knowledge base.