Opertions manager

CSRA requires a self-motivated, independent working operations manager to provide operations support at CSRA data collection facility in Bogota, Colombia. Experience in managing high-profile customer, facilities, and subcontractors is a must. OFC Manager will be managing day-to-day coordination with the consular personnel at the US Embassy Bogota and managing a team of greeters who work there. OFC manager will also manage the day-to-day operations at the CSRA OFC facility in Bogota. Applicants must be fluent in English and Spanish. Must be able to pass security background investigations but do not have to be US citizen.

• The OFC manager is responsible for building and maintaining relationships and communication with the US Embassy in Bogota to provide a high level of service and maintain customer satisfaction.
• The OFC manager is also responsible for the management and day-to-day operations of the Off-site Facilitation Center. He/She must ensure that the OFC operations comply with all requirements of the contract and satisfies all expectations of the supported US Embassy consular services Operations.
• The OFC manager reports to the CSRA Task Order Manager located in Colombia. The OFC Manager primary responsibility is to supervise the entire OFC operations and assure the accurate and timely processing of biometric related data and documents. He/she is responsible for recruiting, training and managing all of the personnel, including the front and back-office staff and the security staff.
• Due to seasonal peaks in volumes of applicants, the OFC manager must ensure that staffing requirements are planned and forecasted to support the variable workloads. The OFC manager's day-to-day duties include, but not limited to attending meetings with the Mission and CSRA Task Order Manager to discuss service levels; managing the OFC budget, coordinating with and managing suppliers and/or subcontractors who are supplying services to the OFC, i.e. courier service, bank institutions, building maintenance crew, etc.
• Experience with Microsoft Office Suite.
Essential Knowledge
The OFC Manager must be fluent in English and Spanish. Written and oral communications skills must be excellent. Must be able to plan and organize work schedules to meet client's requirements. Advanced computer skills in the Microsoft family of Windows based software are essential. This includes Word, Excel, PowerPoint, and Internet research skills. Experience in public relations, project management, and basic accounting skills are a plus. Position is in a high visibility area and requires a mature self-starting individual with the ability to learn new skills, management techniques, and procedures, and work independently and as a team member.

Main responsibilities:
1. Ensure that the OFC operates effectively, providing quality service to all Visa applicants while maintaining compliance with the provisions of the contract, CSRA policies and procedures and governing laws of host country.
2. Recruit, train, and manage staff to support OFC operations.
3. Promptly address and report performance issues and develop/implement corrective actions plans;
3. Provide accurate reports according to predetermined schedules. These include, but are not limited to: a. Monthly templates/reports for various Service Level Agreements (SLAs), b. Monthly status reports, and c. Other ad-hoc reports that may be required by the client, the Post and/or CSRA’s Program Management Office (PMO).
4. Manage all facility-related matters to include physical and personnel security;
5. Manage labor, facility and expense budgets as provided by and under the direction of the CSRA Task Order Manager and elaborate budget estimates, as requested;
6. Coordinate with CSRA IT team to ensure that all equipment is operated and maintained properly. Report network, system and operational issues on a timely manner

Gerente

Especialización

Administración de empresas

9 años de experiencia

1 Vacante